Terms of service

Last Updated: December 3, 2025

  1. Acceptance of Terms Welcome to HONG KONG UPVINE BICYCLE LIMITED (“we”, “us”, “our”, or “UPVINE”). By accessing or using our website located at https://upvine.com (the “Site”), placing an order, or using any of our services and applications (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not use the Services.
  2. Modification of Terms We reserve the right, at our sole discretion, to change or modify these Terms at any time. Any changes will be posted on this page and the “Last Updated” date will be revised. Your continued use of the Site or Services after such changes constitutes your acceptance of the new Terms.
  3. User Account To place orders or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You agree to notify us immediately at hello@upvine.com of any unauthorized use of your account or any other breach of security.
  4. User Conduct You agree not to use the Services to:
  • Violate any laws or regulations in the Hong Kong Special Administrative Region or any other applicable jurisdiction;
  • Infringe the intellectual property or other rights of any person;
  • Transmit any harmful, offensive, defamatory, or illegal content;
  • Interfere with or disrupt the Services or servers;
  • Attempt to gain unauthorized access to any portion of the Site or Services.
  1. Orders, Pricing, and Payment
  • All orders are subject to acceptance and availability.
  • Prices are listed in the currency shown on the Site and are subject to change without notice.
  • We accept payment by the methods displayed at checkout. Payment will be taken in full at the time of order.
  • Title and risk of loss pass to you upon delivery to the shipping carrier.
  1. Shipping and Delivery Shipping times and costs are displayed at checkout. We are not responsible for delays caused by customs, carriers, or force majeure events.
  2. Returns and Refunds Please refer to our Return & Refund Policy at https://upvine.com/policies/refurn-policy (which forms part of these Terms) for details on returns, exchanges, and refunds.
  3. Intellectual Property All content on the Site and Services, including text, graphics, logos, images, product designs, and software, is owned by HONG KONG UPVINE BICYCLE LIMITED or its licensors and is protected by Hong Kong and international copyright, trademark, and other intellectual property laws.
  4. Privacy Your personal information is handled in accordance with our Privacy Policy available at https://upvine.com/policies/privacy-policy, which is incorporated into these Terms by reference.
  5. Termination We may suspend or terminate your access to the Site and Services at any time, without notice or liability, for any reason, including breach of these Terms.
  6. Warranty Disclaimer The Site, Services, and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, UPVINE disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  7. Limitation of Liability To the maximum extent permitted by law, HONG KONG UPVINE BICYCLE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Site, Services, or products.
  8. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region for the resolution of any disputes arising out of or relating to these Terms or the Services.
  9. Contact Information If you have any questions about these Terms, please contact us at: Email: hello@upvine.com Company: HONG KONG UPVINE BICYCLE LIMITED
  10. Entire Agreement These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and HONG KONG UPVINE BICYCLE LIMITED regarding your use of the Site and Services.

This Website is operated by：

Company Name: HONG KONG UPVINE BICYCLE LIMITED
Business Registration Number: 79249916
Registered Address: RM 1002, 10/F, EASEY COMM BUILDING, 253-261 HENNESSY ROAD, WAN CHAI, HONG KONG