Shipping policy
|
Shipping To (Destination) |
Shipping Method |
Estimated Transit Time |
Available To |
Shipping Cost (Retail) |
|
United States |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
|
Sea Freight |
~30 days |
Wholesale |
Quoted separately |
|
Canada |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
|
Sea Freight |
~35 days |
Wholesale |
Quoted separately |
|
Australia |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
|
Sea Freight |
25–30 days |
Wholesale |
Quoted separately |
|
Germany |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
Netherlands |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
France |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
United Kingdom |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
Italy |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
Most EU Countries |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–12 business days |
Retail customers |
FREE |
|
|
Sea Freight |
30–45 days |
Wholesale |
Quoted separately |
|
Rest of the World |
Express/ (DHL / FedEx / UPS)/Air Freight |
7–15 business days |
Retail customers |
FREE |
|
All Countries – Wholesale / B2B / OEM |
Express, Air Freight (Airport-to-Airport or DDP), Sea Freight (FCL/LCL), Rail (Europe line) |
Depends on volume & requirement |
Wholesale / Dealers / OEM |
Negotiated case-by-case |
Important Notes
- All retail (C-end) orders worldwide enjoy FREE express shipping via DHL / FedEx / UPS (7–12 business days to most countries).
- Sea freight and bulk air freight are exclusively available to wholesale, dealer, and OEM customers.
- Remote or outlying areas may require an additional surcharge (we will inform you before payment).
- All import duties, VAT, customs clearance fees and local taxes (if applicable) are the responsibility of the recipient.
- Full tracking is provided from dispatch to delivery.
In-Transit Damage Protection
If any product arrives damaged, please contact us within 48 hours of receipt and provide:
- Photos of the outer packaging
- Hub serial number
- Clear photos of the damage
- Tracking / AWB number
After verification, UPVINE will arrange a free replacement or compensation at no extra cost.
This policy is effective immediately and applies to all orders placed on or after December 2025.